Frequently Asked Questions
Where are Outlaw Barbecue seasonings made?
Our seasonings are proudly made in Australia.
Where do you deliver?
We currently deliver throughout Australia. Available shipping options and charges are displayed at checkout.
How quickly will my order be dispatched?
Orders are generally processed within 1–2 business days, excluding weekends and public holidays. Processing may take longer during promotions and peak periods.
Will I receive tracking information?
Yes. When tracking is available, it will be sent to the email address supplied with your order after dispatch.
Where can I find ingredient and allergen information?
Ingredient and allergen information is shown on each product page and on the product packaging. Always check the packaging before use, as formulations may occasionally change.
How should I store my seasonings?
Keep them sealed in a cool, dry place away from direct sunlight and moisture.
Can I return an opened seasoning?
Because our products are consumable food products, we cannot accept change-of-mind returns for opened, used or unsealed products. Your rights for faulty, damaged or incorrect products remain protected under Australian Consumer Law.
What should I do if my order arrives damaged or incorrect?
Email hello@outlawbbq.com.au with your name, order number, a description of the issue and clear photographs of the product, packaging and shipping label where applicable.
Can I change or cancel an order?
Contact us promptly at hello@outlawbbq.com.au. We’ll make reasonable efforts to help if processing or dispatch hasn’t begun.
Do you offer wholesale or stockist opportunities?
Yes—we welcome enquiries from suitable retailers, barbecue stores and hospitality businesses. Email hello@outlawbbq.com.au and include your business name, location and a short description of your business.
How can I contact Outlaw Barbecue?
Email us at hello@outlawbbq.com.au or write to PO Box 300, Fyshwick ACT 2609, Australia.