Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are generally processed within 1–2 business days, excluding weekends and public holidays.
Processing may take longer during launches, promotions, peak periods or circumstances outside our reasonable control. You will receive confirmation when your order has been dispatched.
SHIPPING DESTINATIONS AND COSTS
We currently ship within Australia.
Available shipping methods and charges are displayed at checkout based on the delivery address and order details. Please review the delivery address and shipping option carefully before placing your order.
DELIVERY TIMES
Delivery estimates shown at checkout or provided after dispatch are estimates only. Actual delivery times depend on the carrier, destination, peak periods, weather and other circumstances outside our reasonable control.
Regional and remote deliveries may take longer.
TRACKING
Where tracking is available, the tracking information will be sent to the email address supplied with the order. Tracking information may take some time to activate after dispatch.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or dispatch has begun.
If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected, additional postage may be required before it is sent again.
DELIVERY INSTRUCTIONS AND AUTHORITY TO LEAVE
Any delivery instructions or authority-to-leave requests are subject to the carrier’s terms and operational requirements. Outlaw Barbecue cannot guarantee that a carrier will follow a particular request.
If a customer authorises a parcel to be left unattended, responsibility for the parcel may pass to the customer once the carrier records it as delivered, except where the law provides otherwise.
DAMAGED OR MISSING ORDERS
If an order arrives damaged, contains an incorrect product or appears to be missing items, contact hello@outlawbbq.com.au as soon as reasonably possible.
Include your order number and photographs of the parcel, products, packaging and shipping label where applicable.
If tracking shows an order as delivered but you cannot locate it, check the delivery location, surrounding area and with other members of the household before contacting us.
Nothing in this policy limits your rights under the Australian Consumer Law.
CONTACT
Outlaw Barbecue
PO Box 300
Fyshwick ACT 2609
Australia
Email: hello@outlawbbq.com.au